By Vidya Devaiah*
In a recent interview with Daily News & Analysis, Sanjay Kamlani, co-founder and co-CEO of Pangea3, a leading offshore legal services provider based in Mumbai, India, offered some interesting insights on the future of the legal process outsourcing / LPO industry. Pangea3 was recently acquired by the $13 billion news and business information company, Thomson Reuters. Mr. Kamlani believes that the aquisition of his company has increased the credibility and the stability of the LPO industry. He adds:
Prospective clients like top law firms were concerned about the viability of this industry. Now the acquisition has made it clear that this is a serious industry.
Mr. Kamlani also made the interesting observation that top Indian IT and BPO companies are looking to acquire companies that provide offshore legal services. He says:
They view LPO as opportunities to go up the value chain and add a new vertical.
Mr. Kamlani also clarified that although LPO providers cannot perform Indian legal services for Indian clients, the industry is otherwise going global, with clients spread out all over the world (Law Without Borders!), giving employees the opportunity to travel widely, similar to their counterparts in the Indian IT industry.
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* Vidya Devaiah is Managing Director of the legal outsourcing company SDD Global Solutions, ranked in the 2010 Black Book of Outsourcing survey of 6,547 clients as the top outsourcing company in India, the US, and the UK, ahead of 2,700 other vendors.
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