UnitedLex, the U.S.-headquartered, global legal outsourcing company that made headlines earlier this year in snagging British Telecom as an LPO client, today announced it has been ranked 4th in the Global Top 50 Outsourcing Service Providers, by Datamonitor’s Black Book of Outsourcing. Notably, three of the four highest ranked companies, namely, American Discovery, SDD Global Solutions, and UnitedLex, are legal outsourcing providers. This reflects the rise of LPO (or legal services KPO - knowledge process outsourcing) in the outsourcing industry generally -- an industry historically dominated by IT/BPO (information technology/business processs outsourcing) companies.
Below are some excerpts from today's press release by UnitedLex:
"The [Black Book of Outsourcing] survey is the leading independent benchmark for customer satisfaction in the outsourcing industry."
“UnitedLex ranked among the top suppliers due to its continuous focus on customer satisfaction and quality and its ability to successfully manage outsourcing relationships.”
"The 2010 Black Book of Outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. Findings from the annual survey are presented in reports that investigate outsourcing markets by industry, geography and service domain. In addition to rankings of how individual vendors perform, reports typically contain analysis of the customer experience, market trends and advice on how to realize desired outcomes."
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“The Black Book of Outsourcing results validate UnitedLex’s commitment to introduce outsourcing best practices into the legal industry and we are honored to be recognized as a leader in the general outsourcing category,” said Daniel Reed, UnitedLex’s Chief Executive Officer.... "To be selected from over 2,700 of the top organizations within the outsourcing industry is not only a tribute to the talented and hard-working team at UnitedLex but equally that the legal process outsourcing sector is maturing and adopting global best practices in line with more established sectors like information technology, finance and human resources.”
"UnitedLex (www.unitedlex.com) is a global leader in providing technology powered legal and business solutions. We deliver success in the fields of litigation, electronic data discovery, document review, contract review and management, intellectual property, legal research, immigration and law firm support. With offices in the United States, the United Kingdom, Israel and India, our more than 650 professionals provide deep domain and industry expertise in supporting Fortune 500 corporations, multi-national companies and global law firms. Follow us on Twitter: www.twitter.com/unitedlex."
"Datamonitor (www.datamonitor.com) is a leading provider of online database and analysis services for key industry sectors. We help our clients, 5000 of the world's leading companies, to address complex strategic issues. Through our proprietary databases and wealth of expertise, we provide clients with unbiased expert analysis and in-depth forecasts for seven industry sectors: Automotive, Consumer Packaged Goods, Energy, Financial Services, Pharmaceuticals and Healthcare, Technology, Transport and Logistics."